How to Make Emails Stop Going to Junk on iPhone & iPad Mail

Ever had that important email from your boss or a loved one end up in the dreaded junk folder on your iPhone or iPad? It’s a common frustration, but fear not! With a few simple steps, you can make sure your important emails stay right where you can see them.

After you complete the action of marking an email as “Not Junk,” future emails from that sender should go straight to your inbox instead of the junk folder. However, this process is not foolproof, and you might need to occasionally check your junk folder for misfiled emails.


We’ve all been there: eagerly awaiting an important email, only to discover it languishing in the junk folder. It’s not just annoying; it can also mean missed opportunities, lost work, or even damaged relationships. That’s why understanding how to keep emails from going to junk on your iPhone or iPad is essential.

Whether you’re a business professional, a student, or just someone who relies heavily on email communication, this issue is relevant to you. The Mail app on iPhone and iPad does a decent job of filtering out spam, but sometimes it can be a little overzealous, sending legitimate emails to the junk folder. If you find yourself constantly missing important emails, it’s time to take control of your Mail app settings. Let’s dive into how to ensure your important emails stay in your inbox where they belong.

How to Make Emails Stop Going to Junk: iPhone & iPad Mail

Before we jump into the steps, let’s understand what we’re trying to accomplish here. These steps will help you adjust settings in your Mail app to prevent legitimate emails from being marked as junk.

Step 1: Open the Mail app

Open the Mail app on your iPhone or iPad to get started.
Opening the app is the first step in managing your email settings.

Step 2: Go to the Junk folder

Navigate to the Junk folder to find the emails that were incorrectly marked.
This is where you’ll find emails that have been filtered out of your inbox.

Step 3: Find and open the legitimate email

Locate and tap on the email that you want to stop going to junk.
This is a crucial step in teaching your Mail app what you consider to be legitimate email.

Step 4: Mark as “Not Junk”

Mark the email as “Not Junk” to move it to your inbox.
This action tells your Mail app that the email is something you want to see in your inbox.

Step 5: Add sender to contacts

Add the sender to your contacts to improve the chances of their emails landing in your inbox.
This step is an additional measure to ensure emails from this sender are recognized as important.


Improved Email OrganizationBy ensuring important emails go to your inbox, you’ll have better organization and won’t miss critical information.
Time-savingYou won’t have to waste time searching through your junk folder for misplaced emails.
Enhanced CommunicationYou’ll be able to respond promptly to important emails, improving your communication with others.


Not FoolproofEven after marking emails as “Not Junk,” some may still end up in the junk folder, requiring occasional checks.
Potential for More SpamIf you’re too lenient with marking emails as “Not Junk,” you might receive more spam in your inbox.
Manual ProcessYou must manually mark emails as “Not Junk,” which can be time-consuming if there are many.

Additional Information

While the steps above will help reduce the chances of important emails going to junk, there’s more you can do to ensure your Mail app is working optimally. For instance, regularly updating your iPhone or iPad can help, as updates often include improvements to the Mail app’s filtering algorithms.

Additionally, be cautious about the emails you mark as “Not Junk.” If you do this too frequently for spammy content, you may inadvertently train your Mail app to let more spam through to your inbox.


  1. Open the Mail app on your iPhone or iPad.
  2. Go to the Junk folder to find the incorrectly marked emails.
  3. Locate and open the legitimate email you want to keep out of junk.
  4. Mark the email as “Not Junk.”
  5. Add the sender to your contacts for better future filtering.

Frequently Asked Questions

Why do legitimate emails go to junk on my iPhone?

Legitimate emails can sometimes be marked as junk by mistake due to overly aggressive spam filters in the Mail app.

Can I prevent all legitimate emails from going to junk?

While you can reduce the likelihood, it’s not guaranteed that all legitimate emails will avoid the junk folder.

How often should I check my junk folder?

It’s a good practice to check your junk folder once a week to ensure no important emails have been missed.

Will updating my iPhone or iPad help with email sorting?

Yes, updates can include improvements to email filtering, so it’s beneficial to keep your device current.

Can I block senders from emailing me?

Yes, you can block senders by going to the email, tapping on the sender’s name, and selecting “Block this Contact.”


In the digital age, where emails are a crucial part of communication, it’s essential to manage your email settings effectively. By following the steps outlined in this article, you can significantly reduce the chances of important emails being filed away in your iPhone or iPad’s junk folder.

Remember, while technology is smart, it’s not perfect. So, keep a vigilant eye on your junk folder, update your devices regularly, and manage your email settings to maintain optimal performance. Stay connected, stay organized, and never let an important email slip through the cracks again.