In Google Workspace, admins forward mail in the Admin console under Apps > Google Workspace > Gmail > Routing. Add a routing setting for inbound mail, choose Modify message, tick Add more recipients, enter the address that should also receive the mail, and save. For a single user who wants to forward their own mail, they can set it up in Gmail’s Forwarding settings if your organisation allows automatic forwarding.
Quick Answer
Admin console > Apps > Google Workspace > Gmail > Routing > Configure > Inbound > Add more recipients > add address > Save.
Steps to Forward Mail With a Routing Rule
- Sign in to the Google Admin console with an administrator account.
- Go to Apps > Google Workspace > Gmail > Routing.
- Choose the organisational unit (or the top level for everyone), then click Configure next to Routing.
- Name the setting and tick Inbound (and Internal – receiving if needed).
- Under the actions, choose Modify message and tick Add more recipients. Click Add and enter the forwarding address.
- Optionally, limit the rule to certain users with an envelope filter.
- Click Save. Changes can take some time to apply.
Forwarding Options Compared
| Option | Who sets it | Good for |
|---|---|---|
| Routing: Add more recipients | Admin | Copying mail to another inbox |
| Routing: Change envelope recipient | Admin | Redirecting instead of copying |
| Recipient address map | Admin | Mapping many addresses at once |
| Gmail Forwarding setting | User (if allowed) | One person’s own mail |
| Groups / aliases | Admin | Shared addresses like support or sales |
Troubleshooting
- Users can’t set up forwarding: Check Gmail > End User Access > Automatic forwarding in the Admin console.
- Forwarded mail lands in spam: External forwarding can fail sender checks. Prefer forwarding within your domain or to groups.
- Rule not working yet: Allow time for changes to spread, then check Email Log Search.
- Gmail reply settings: See changing default reply behavior in Gmail. For basics, see using Google Workspace.
Frequently Asked Questions
Does the original user still get the email?
With Add more recipients, yes. Change envelope recipient redirects it instead.
Can I forward a former employee’s mail?
Yes, with a routing rule for that user, subject to your organisation’s policies.
Is forwarding outside the domain allowed?
Your organisation’s settings decide. Many restrict it for security.
Summary
- Open Admin console > Apps > Google Workspace > Gmail > Routing.
- Configure an inbound rule.
- Choose Modify message > Add more recipients.
- Save and test.
Kermit Matthews is a freelance writer based in Philadelphia, Pennsylvania with more than a decade of experience writing technology guides. He has a Bachelor’s and Master’s degree in Computer Science and has spent much of his professional career in IT management.
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