How to Fix iPhone 12 Unavailable: Step-by-Step Guide

So, your iPhone 12 is showing an "iPhone Unavailable" message on the lock screen? Don’t worry. This handy guide will explain how to fix this problem quickly and get your iPhone working again. After reading this paragraph, you’ll know what to do to solve the problem.

How to Fix iPhone 12 Unavailable

Before we dive into the steps, it’s important to understand that the "iPhone Unavailable" message typically appears after multiple failed attempts to unlock the device. Following these steps will reset your iPhone and erase all data, so ensure you’ve backed up your data before proceeding.

Step 1: Connect your iPhone to a computer

Connect your iPhone 12 to a computer using a USB cable.

When your iPhone is showing "iPhone Unavailable," it won’t communicate with the computer as usual. However, it will be recognized in recovery mode, which we’ll access in the next step.

Step 2: Enter recovery mode

Press and quickly release the Volume Up button, then the Volume Down button. Finally, press and hold the Side button until the recovery mode screen appears.

Entering recovery mode allows your computer to recognize your iPhone even if it’s locked or disabled. This is the crucial step to resetting your device.

Step 3: Locate your iPhone on your computer

On a Mac with macOS Catalina or later, open Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes.

Your computer will show a message that there’s a problem with your iPhone and will give you the option to restore or update it. Choose restore.

Step 4: Restore your iPhone

Click on "Restore" to reset your iPhone 12 to its factory settings.

Restoring your iPhone will erase all the data and settings, including the passcode. This is why it’s important to have a backup of your data before performing this step.

After completing these steps, your iPhone 12 will restart and you’ll be able to set it up as new or restore it from a backup. If you’ve followed the steps correctly, the "iPhone Unavailable" message will be gone, and you’ll have access to your iPhone again.

Tips for Handling iPhone 12 Unavailable

  • Ensure you have the latest version of iTunes or Finder before attempting to restore your iPhone.
  • Always back up your iPhone regularly to prevent data loss.
  • If you’ve forgotten your passcode, use these steps to reset it, but remember this will erase your data.
  • After restoring, set up a new passcode that’s easy for you to remember but hard for others to guess.
  • If the issue persists after restoration, consider contacting Apple Support for further assistance.

Frequently Asked Questions

What causes the "iPhone Unavailable" message to appear?

The "iPhone Unavailable" message appears after multiple incorrect attempts to enter the passcode, as a security measure to prevent unauthorized access.

Will I lose all my data if I restore my iPhone?

Yes, restoring your iPhone erases all data and settings, including your passcode. It’s essential to back up your iPhone regularly.

Can I fix the "iPhone Unavailable" issue without a computer?

No, you’ll need a computer to fix this issue as the restoration process requires iTunes or Finder.

What if I don’t remember my Apple ID after the restoration?

You’ll need your Apple ID to set up your iPhone after a restore. If you’ve forgotten it, you can recover it through the Apple ID account page.

Is there a way to prevent the "iPhone Unavailable" message from appearing?

Yes, avoid entering the wrong passcode multiple times, and consider using Face ID or Touch ID for a more effortless unlocking process.


  1. Connect your iPhone 12 to a computer.
  2. Enter recovery mode.
  3. Locate your iPhone on your computer.
  4. Restore your iPhone.


Experiencing the "iPhone Unavailable" message can be stressful, but by following the steps outlined in this guide, you can fix your iPhone 12 and get back to using it without much hassle. Remember always to keep a backup of your data to prevent loss during such scenarios. Besides, it’s worthwhile to familiarize yourself with your iPhone’s security features, such as Face ID or Touch ID, to avoid similar issues in the future. And if you ever find yourself stumped, Apple Support is just a call or click away. So there you have it – your comprehensive guide on how to fix iPhone 12 unavailable. Happy troubleshooting!