Facetime Not Working? Here’s How to Fix Common Issues

FaceTime not working? Don’t worry, it’s a common issue that many people face, but it’s usually pretty easy to fix. In this article, we’ll guide you through the steps to get your FaceTime up and running again. So, let’s dive into the world of Apple’s video call feature and get you back to chatting face-to-face.

Step by Step Tutorial on Fixing FaceTime Not Working

Before we get into the nitty-gritty, let’s talk about what these steps will achieve. By following these instructions, you’ll troubleshoot common issues that prevent FaceTime from working properly. Ready? Let’s go!

Step 1: Check your internet connection

Ensure that your device is connected to a stable internet connection.

A poor or unstable internet connection can often be the culprit behind FaceTime not working. Whether you’re on Wi-Fi or cellular data, make sure you have a strong signal. If not, try moving closer to your Wi-Fi router or switching to a different network.

Step 2: Verify if FaceTime is enabled

Go to your device’s settings and make sure FaceTime is turned on.

Sometimes, FaceTime might be disabled without you realizing it. Navigate to the settings app, scroll down to FaceTime, and make sure the toggle is in the ‘on’ position. If it’s off, turn it on and try making a call.

Step 3: Check for software updates

Update your device to the latest version of iOS or iPadOS.

Apple frequently releases updates to fix bugs and improve overall performance. If your device isn’t up-to-date, it might be the reason why FaceTime isn’t working. Go to Settings > General > Software Update and install any available updates.

Step 4: Restart your device

Turn off your device and then turn it back on.

This age-old tech support advice actually works wonders. Restarting your device can clear out temporary software bugs that might be causing FaceTime to malfunction.

Step 5: Reset network settings

Reset your device’s network settings by going to Settings > General > Reset > Reset Network Settings.

This step will erase all your current network settings, including Wi-Fi passwords, so use it as a last resort. It can help resolve any underlying network issues that could be affecting FaceTime.

After completing these steps, you should be able to use FaceTime without any issues. If you’re still experiencing problems, there might be a more significant issue at play, and you may need to contact Apple Support for further assistance.

Tips for Ensuring FaceTime Works Smoothly

  • Keep your device’s software up to date.
  • Always use a strong and stable internet connection.
  • Make sure the time and date settings on your device are correct.
  • Ensure the person you’re trying to FaceTime is available and has FaceTime enabled.
  • Restart your device regularly to keep it running smoothly.

Frequently Asked Questions

Why can’t I see the FaceTime app on my device?

If you can’t find the FaceTime app, it might be restricted. Go to Settings > Screen Time > Content & Privacy Restrictions to check if it’s allowed.

Can I use FaceTime on multiple devices with the same Apple ID?

Yes, you can use FaceTime on multiple devices using the same Apple ID. Just make sure each device has FaceTime enabled in the settings.

Why is my FaceTime call failing immediately after dialing?

This could be due to an incorrect phone number or email address, or because the recipient’s device is not compatible with FaceTime.

Can I FaceTime someone on an Android device?

No, FaceTime is exclusive to Apple devices. However, you can use other video calling apps like WhatsApp or Zoom to call someone on an Android device.

If I’m having trouble with FaceTime, should I reset my device to factory settings?

Factory reset should be a last resort because it will erase all data on your device. Try the steps outlined in this article first.


  1. Check your internet connection.
  2. Verify if FaceTime is enabled.
  3. Check for software updates.
  4. Restart your device.
  5. Reset network settings.


FaceTime is a fantastic way to stay connected with friends and family, but it can be frustrating when it doesn’t work. Thankfully, with the steps and tips provided, you should be able to tackle most issues that cause FaceTime to malfunction. Remember, keeping your device updated, ensuring a stable internet connection, and regular device restarts can prevent many problems. If all else fails, don’t hesitate to reach out to Apple Support for help. FaceTime not working is a solvable issue, so don’t let it stop you from enjoying your virtual hangouts!