Visual Voicemail Currently Unavailable: What You Need to Know

Have you ever picked up your phone, excited to listen to your voicemails, only to be greeted with the message "visual voicemail currently unavailable"? It’s a frustrating experience, but don’t worry – there are steps you can take to fix this issue. In just a few minutes, you can have your visual voicemail up and running again.

Step by Step Tutorial: Fixing Visual Voicemail Unavailability

Before we dive into the steps, it’s important to understand what these actions will accomplish. By following these steps, you will troubleshoot and potentially fix the issue of visual voicemail being unavailable on your phone.

Step 1: Check Your Network Connection

Make sure that you have a strong network connection.

Visual voicemail requires a stable network connection to function properly. If you’re in an area with poor reception or your data is turned off, this could be the reason why your voicemail isn’t working. Try moving to a location with better service or turning on your data if it’s off.

Step 2: Restart Your Phone

Sometimes, simply restarting your phone can solve the problem.

Turning your phone off and on again can refresh your network connection and clear any minor software glitches that might be preventing your visual voicemail from working.

Step 3: Update Your Carrier Settings

Check if there’s an update available for your carrier settings.

Carriers often release updates that can improve the functionality of features like visual voicemail. Go to your phone’s settings and look for any available updates for your carrier.

Step 4: Reset Your Network Settings

Reset your network settings to clear any errors.

Be aware that this step will erase your saved Wi-Fi networks and passwords, so you will have to re-enter them afterward. Head to your phone’s settings and find the option to reset network settings.

Step 5: Contact Your Carrier

If all else fails, contact your carrier for help.

There may be an issue on their end, or they might need to reset your voicemail box. Reach out to your carrier’s customer service for assistance.

After following these steps, your visual voicemail should be up and running again. If the issue persists, your carrier’s customer service should be able to provide further assistance to get your voicemail back to normal.

Tips for Avoiding Visual Voicemail Unavailability

  • Always keep your phone’s software and carrier settings up to date.
  • Regularly restart your phone to prevent software glitches.
  • Make sure to keep track of your Wi-Fi networks and passwords before resetting network settings.
  • If you travel frequently, check if your carrier supports visual voicemail in the area you’re visiting.
  • Consider backing up your voicemails regularly in case of unexpected issues.

Frequently Asked Questions

What is visual voicemail?

Visual voicemail is a service that allows you to see and listen to your voicemails without dialing into your voicemail box.

Why is my visual voicemail unavailable?

There could be several reasons, including network issues, outdated carrier settings, or a glitch in your phone’s software.

Will resetting network settings delete my personal data?

No, it will only erase saved network information like Wi-Fi passwords. Your personal data such as contacts and photos will remain untouched.

Can I still listen to my voicemails if visual voicemail is unavailable?

Yes, you can access your voicemails by dialing into your voicemail box the traditional way.

Should I always contact my carrier if my visual voicemail isn’t working?

It’s best to try the troubleshooting steps provided first. If the issue persists, then reach out to your carrier for further assistance.


  1. Check network connection
  2. Restart your phone
  3. Update carrier settings
  4. Reset network settings
  5. Contact your carrier


Visual voicemail not working can be a real pain, but as we’ve seen, it’s often a problem that’s easily solved. Whether it’s checking your network connection, updating your settings, or just giving your phone a quick restart, there are plenty of steps you can take before you need to call in the cavalry (aka your carrier’s customer service). And hey, if it comes to that, at least you’ll know you tried everything else first! Remember to check back in with this article for any future issues with visual voicemail currently unavailable.