Troubleshooting Powerbeats Pro Charging Issues: A Step-by-Step Guide

Are you struggling to charge your Powerbeats Pro? You’re not alone. Many users have faced charging issues with these popular wireless earbuds. But don’t worry, we’ve got you covered. In just a few simple steps, you can troubleshoot and resolve the charging problems with your Powerbeats Pro.

Troubleshooting Powerbeats Pro Charging Issues

Before we jump into the steps, it’s important to understand that these steps will help you identify and resolve the charging issues with your Powerbeats Pro. Whether it’s a faulty charging case, dirty charging contacts, or a software glitch, these steps will guide you through the process of getting your earbuds back to full power.

Step 1: Check the charging case

Make sure that the charging case has power by plugging it into a power source using the provided USB cable.

The charging case for your Powerbeats Pro is the lifeline for your earbuds. If the case itself isn’t charged, your earbuds won’t charge either. So, the first thing to do is to check whether the case has enough power. Use the USB cable that came with your Powerbeats Pro to plug the case into a power source. If the LED indicator on the front of the case doesn’t light up, the case may be faulty and you might need to get a replacement.

Step 2: Clean the charging contacts

Use a dry, soft-bristled brush to gently clean the charging contacts on both the earbuds and the charging case.

Dirty or obstructed charging contacts can prevent your Powerbeats Pro from charging properly. Over time, earwax, dust, and other debris can accumulate on the contacts. Take a soft-bristled brush, like an old toothbrush, and gently clean the contacts on both the earbuds and the charging case. Make sure not to use any liquids as this could damage the electronics.

Step 3: Reset the Powerbeats Pro

Hold down the system button on the charging case for 15 seconds until the LED indicator flashes red and white, then release the button.

Sometimes, a simple reset can fix charging issues. To reset your Powerbeats Pro, place both earbuds in the case and make sure the lid is open. Then, press and hold the system button on the case for about 15 seconds. The LED indicator should flash red and white, indicating that the reset is complete. After releasing the button, try charging your earbuds again.

Step 4: Update the firmware

Connect your Powerbeats Pro to a power source and pair them with your iOS device to check for any firmware updates.

Keeping your Powerbeats Pro’s firmware up to date can resolve many issues, including charging problems. To check for updates, connect your Powerbeats Pro to a power source and pair them with your iOS device. Then, go to the settings on your device and see if there are any available updates for your earbuds. Install any updates and check if the charging issue is resolved.

Step 5: Contact Apple support

If none of the previous steps work, reach out to Apple support for further assistance.

If you’ve tried all the previous steps and your Powerbeats Pro still won’t charge, it’s time to contact Apple support. There may be a hardware issue that requires professional attention. You can bring your Powerbeats Pro to an Apple Store or authorized service provider, or contact Apple Support online for help.

After completing these steps, your Powerbeats Pro should be charging properly. If you still experience issues, it might be time to consider getting a replacement or professional repair.

Tips for Powerbeats Pro Charging Issues

  • Always use the original charging cable and power adapter that came with your Powerbeats Pro.
  • Avoid exposing your Powerbeats Pro to extreme temperatures, as this can affect the battery’s ability to charge.
  • Make sure the charging case and earbuds are dry before charging, as moisture can cause charging problems.
  • Don’t overcharge your Powerbeats Pro; remove them from the case once they’re fully charged to preserve battery health.
  • Check the tightness of the ear tips, as a loose fit can sometimes prevent the earbuds from charging correctly.

Frequently Asked Questions

How do I know if my Powerbeats Pro are charging?

When you place your Powerbeats Pro in the charging case, the LED indicator on the front of the case should light up, indicating that the earbuds are charging. If the light doesn’t come on, there may be an issue with the case or the earbuds themselves.

Can I use a third-party charging cable for my Powerbeats Pro?

It’s recommended to use the original charging cable that came with your Powerbeats Pro. Third-party cables may not meet the same standards and could potentially damage your earbuds or charging case.

Why won’t my Powerbeats Pro charge even after cleaning the contacts?

If cleaning the contacts doesn’t resolve the issue, there might be a problem with the charging case or the earbuds’ internal components. In this case, following the additional troubleshooting steps or contacting Apple support would be the best course of action.

Can I charge my Powerbeats Pro with my iPhone’s charger?

Yes, you can use your iPhone’s charger to charge your Powerbeats Pro, as long as the charger is compatible with the USB cable provided with your earbuds.

What should I do if my Powerbeats Pro charging case is damaged?

If your charging case is damaged, it’s best to contact Apple support or visit an Apple Store for a replacement or repair. Continuing to use a damaged case can lead to further issues with your earbuds.


  1. Check if the charging case has power.
  2. Clean the charging contacts on the earbuds and case.
  3. Reset the Powerbeats Pro.
  4. Update the firmware.
  5. Contact Apple support for further assistance.


Troubleshooting Powerbeats Pro charging issues doesn’t have to be a headache. By following the steps outlined in this article, you can quickly identify and fix the problem, getting your earbuds back to full power in no time. Remember to keep your charging contacts clean, use the original accessories, and keep your firmware up to date. If you’ve tried everything and still can’t resolve the issue, don’t hesitate to reach out to Apple support for help. They’re there to ensure your Powerbeats Pro experience is as seamless and enjoyable as possible. So go ahead, give these steps a try, and enjoy your music without any charging interruptions!