If you forgot the PIN for your HP laptop, you can reset it from the sign-in screen as long as you can verify your account. The process is the same on any Windows 10 PC, because the PIN belongs to Windows Hello, not to HP. You will need your Microsoft account password (or your local account password) or access to the account’s security code. Windows 10 reached end of support on October 14, 2025. Consumer Extended Security Updates (ESU) now run until October 12, 2027.
Quick Answer
On the sign-in screen, click I forgot my PIN under the PIN box, verify your Microsoft account, and set a new PIN. With a local account, sign in with your password and reset the PIN in Settings, Accounts, Sign-in options.
How to Reset Your PIN on an HP Laptop With Windows 10
- On the sign-in screen, click I forgot my PIN below the PIN box.
- Enter your Microsoft account password or request a security code to your email or phone.
- Confirm that you want to reset, then enter and confirm a new PIN.
- For a local account, choose Sign-in options, sign in with your password, then open Settings, Accounts, Sign-in options, Windows Hello PIN, and click I forgot my PIN.
- Sign in with the new PIN to confirm it works.
PIN Reset Options
| Account type | How to reset |
|---|---|
| Microsoft account | I forgot my PIN on the sign-in screen |
| Local account | Sign in with password, then Settings |
| Work or school account | Ask your IT team; policies may apply |
| Forgot the password too | Use the account recovery form for your Microsoft account |
To stop using a PIN altogether, read how to disable the PIN on Windows 11.
Troubleshooting
- I forgot my PIN is missing: the PC may be offline. Connect to Wi-Fi from the network icon on the sign-in screen.
- The security code does not arrive: check your spam folder or use another verification method on the recovery page.
- To pick a new PIN later, see how to change your Windows login PIN.
- If the laptop has other problems, read how to run diagnostics on Windows 10.
Frequently Asked Questions
Will resetting the PIN delete my files?
No. It only changes how you sign in.
Is the PIN the same as my password?
No. The PIN works only on this device, while your password works for your account everywhere.
Can HP support reset my PIN?
HP cannot see your PIN. The reset goes through your Windows account, as shown above.
Summary
- Click I forgot my PIN.
- Verify your account.
- Set a new PIN.
- Use Settings for local accounts.
Kermit Matthews is a freelance writer based in Philadelphia, Pennsylvania with more than a decade of experience writing technology guides. He has a Bachelor’s and Master’s degree in Computer Science and has spent much of his professional career in IT management.
He specializes in writing content about iPhones, Android devices, Microsoft Office, and many other popular applications and devices.