How to Place an iPhone Call on Hold: A Step-by-Step Guide

Placing an iPhone call on hold is a simple process that can be done during a call by pressing the ‘hold’ button on the screen. Once on hold, the call will be suspended, and the person on the other line will not be able to hear you until you resume the call.

After you put a call on hold, the other person will hear either silence or hold music, depending on their phone carrier settings. You can resume the call at any time by pressing the ‘hold’ button again.


Have you ever been in a situation where you’re on a call, and something else demands your immediate attention? Maybe another call comes in, or someone walks into the room needing to talk to you. That’s where knowing how to place your iPhone call on hold comes in handy. This feature allows you to temporarily suspend a call without ending it, giving you the freedom to address other matters and return to the call when you’re ready.

In the fast-paced world we live in, multitasking has become an essential skill, and your iPhone is equipped to help you manage multiple tasks, even when it comes to phone calls. This article is for anyone who needs to learn how to efficiently manage their calls without being rude or abrupt.

Step by Step Tutorial: Placing an iPhone Call on Hold

This section will guide you through the steps necessary to place a call on hold using your iPhone.

Step 1: Initiate or Answer a Call

Begin by either making a call or answering an incoming call on your iPhone.

Once you’re on the call, you should see various options on your iPhone’s call screen, including ‘mute,’ ‘keypad,’ ‘speaker,’ and ‘add call.’

Step 2: Press the ‘Hold’ Button

While on the call, tap the ‘hold’ button on the screen to place the call on hold.

If you’re not seeing the ‘hold’ button, your carrier might not support this feature, or it might be hidden in your phone’s settings. In this case, you can still use the mute button, but be aware that this doesn’t stop the person on the other end from hearing any background noise on your side.

Step 3: Resume the Call

To resume the call, tap the ‘hold’ button again.

The call should pick up right where you left off. If you’re done with the call, you can hang up as you typically would by pressing the red ‘end call’ button.


MultitaskingPlacing a call on hold allows you to handle multiple tasks simultaneously without having to end the call.
PrivacyYou can discuss sensitive information with someone else in the room without the person on the line hearing.
ConvenienceIt’s a quick and easy way to manage calls if you need to pause the conversation for any reason.

Multitasking is a significant benefit of being able to place a call on hold. You can answer another call, discuss something in person, or even take a moment to collect your thoughts without having to end the current call.

Having the ability to discuss sensitive information privately is crucial in professional and personal settings. By placing a call on hold, you ensure the other party cannot hear anything until you’re ready to resume the conversation.

The convenience factor cannot be underestimated. With just a tap, you can pause a call, which is much less disruptive than ending the call and starting a new one later on.


Carrier RestrictionsNot all carriers support the call hold feature, limiting its availability.
Possible ConfusionThe other party might be confused or think the call dropped if they’re not informed about being placed on hold.
Accidental Hang-UpsIt’s easy to accidentally end the call if you’re not familiar with the touch screen controls.

Carrier restrictions can be a significant limitation for iPhone users. If your carrier doesn’t support the call hold feature, you won’t have access to it, which can be frustrating if you need to manage calls effectively.

Not informing the other party that they’re being placed on hold can lead to confusion. They might think the call has been disconnected and hang up, leading to further communication problems.

Accidental hang-ups are a common issue for those who are not familiar with the iPhone’s touchscreen controls. Being careful and taking the time to become familiar with the call screen layout can help prevent this.

Additional Information

Placing a call on hold might seem straightforward, but there are a few tips and tricks that can enhance your experience. For instance, did you know that you can set up custom hold music or messages for your business? This can be a great way to keep your clients engaged and informed while they wait. Also, if you’re juggling multiple calls, you can merge them into a conference call instead of placing them on hold individually. This can be a real time-saver in business settings.

Another helpful tip is to inform the other party before placing them on hold. A simple “Could you hold on for a moment, please?” can prevent any misunderstanding and keep the conversation courteous. And remember, the call on hold feature is just one of the many tools your iPhone offers to help you stay connected and productive. Exploring your phone’s capabilities and settings can uncover even more ways to manage your communications effectively.


  1. Initiate or answer a call.
  2. Press the ‘hold’ button on the screen.
  3. Resume the call by tapping the ‘hold’ button again.

Frequently Asked Questions

What happens if I can’t find the ‘hold’ button on my iPhone call screen?

If the ‘hold’ button is not visible, your carrier may not support the feature, or it could be hidden in your phone settings. As an alternative, you can use the ‘mute’ button, but note that this doesn’t stop the person on the other line from hearing any background noise.

Can I place a call on hold if I’m already on a conference call?

Yes, you can place a call on hold even if you’re in a conference call. Just make sure to inform the other participants to avoid confusion.

Is there a limit to how long I can keep a call on hold?

There is no set limit to how long you can keep a call on hold, but it’s considerate to resume the call as soon as you’re able to avoid making the other person wait too long.

Can I answer another call while I have a call on hold?

Yes, you can answer another call while you have a call on hold. This is part of the multitasking benefits of the iPhone.

Will the other person hear anything while they’re on hold?

Typically, the other person will hear silence or hold music, depending on their phone carrier settings.


Knowing how to place an iPhone call on hold is an essential skill in today’s multitasking world. It’s not just about being polite; it’s about managing your communications in the most efficient way possible. Whether you’re a busy professional or someone who needs to juggle multiple calls for any reason, understanding this feature can make a big difference.

Remember to check your carrier settings, be courteous to the person on the line, and use the hold feature wisely. With this knowledge, you’re now prepared to handle your calls like a pro. Keep exploring your iPhone’s features, as there’s always more to learn and ways to enhance your communication skills.