Clearing the Microsoft Store cache can help when the Store will not open correctly, downloads appear stuck, or the interface shows stale information. Windows includes a purpose-built reset command, so you normally do not need to delete Store folders manually.
Reset the Microsoft Store cache with WSReset
- Save your work and close the Microsoft Store.
- Press Windows+R.
- Type wsreset.exe.
- Press Enter or select OK.
- Wait while the reset process runs. A blank command window can appear temporarily.
- When the Store opens again, test the download or update that was failing.
Repair or reset the Store app if needed
If WSReset does not solve the problem, open Settings > Apps > Installed apps, locate Microsoft Store, and review its Advanced options. Windows can offer Repair and Reset controls. Try Repair first when available because Reset can clear more local application data.
Check the basics before repeated resets
Verify the PC’s date and time, internet connection, Microsoft account sign-in, Windows Update status, and available disk space. A service outage or account problem will not be fixed by repeatedly clearing a local cache.
Do not delete protected app folders manually
Old troubleshooting guides sometimes recommend changing ownership of WindowsApps or deleting Store database files. Those actions can damage permissions and other packaged apps. Use Windows’ supported repair/reset tools instead.
If only one Store application is failing, repair or reset that application rather than the entire Store. For a managed work or school PC, Store access can also be disabled or restricted by policy, in which case the administrator must address the configuration.
Kermit Matthews is a freelance writer based in Philadelphia, Pennsylvania with more than a decade of experience writing technology guides. He has a Bachelor’s and Master’s degree in Computer Science and has spent much of his professional career in IT management.
He specializes in writing content about iPhones, Android devices, Microsoft Office, and many other popular applications and devices.