How to Remove Customer Photos from Google Business: A Step-by-Step Guide

Removing customer photos from your Google Business listing can be a little tricky, but it’s definitely doable. Whether the photo is outdated, irrelevant, or inappropriate, you have the option to request its removal. Just follow a few simple steps, and you’ll have your Google Business profile looking spick and span in no time.

Step by Step Tutorial on How to Remove Customer Photos from Google Business

Before we dive into the steps, let’s clarify what we’re aiming to achieve. We want to clean up your Google Business profile by removing any customer photos that don’t accurately represent your business. This will help maintain a professional image and ensure potential customers get the right impression.

Step 1: Sign in to Google My Business

Log in to your Google My Business account to get started.

Once you’re logged in, you’ll have access to your business profile where you can manage your photos, reviews, and other information.

Step 2: Choose the Photo to Remove

Navigate to the ‘Photos’ section and select the photo you wish to remove.

In the ‘Photos’ section, you can view all the photos associated with your business, including those uploaded by customers.

Step 3: Flag the Photo for Removal

Click on the flag icon to report the photo to Google for removal.

When you flag a photo, you’re letting Google know that there’s an issue with it. This could be because it’s irrelevant, a privacy concern, or violates Google’s content policy.

Step 4: Fill out the Removal Request Form

Provide a reason for the removal and submit the form.

Google will ask for specifics on why the photo should be removed. Be clear and concise in your explanation to increase the chances of the photo being taken down.

Step 5: Wait for Google to Review the Request

Google will review your request and remove the photo if it violates their policies.

The review process can take some time, so be patient. If the photo does not violate any policies, it might not be removed, but you can always try contacting Google support for further assistance.

After completing these steps, the photo you flagged will undergo a review process by Google. If it’s found to violate Google’s photo policies, it will be removed from your Google Business listing. Keep in mind that this process isn’t immediate, so it may take some time before the photo is taken down.

Tips for Removing Customer Photos from Google Business

  • Make sure you’re logged in with the account that has administrative access to your Google Business profile.
  • Be specific when flagging the photo; the more details you provide, the better.
  • If the photo doesn’t get removed, consider responding to it publicly to provide context for potential customers.
  • Regularly monitor your Google Business photos to maintain a positive and accurate online presence.
  • Familiarize yourself with Google’s photo policies so you understand what types of photos can be flagged for removal.

Frequently Asked Questions

Why can’t I remove the photo myself?

Google allows customers to contribute photos to business listings to provide a realistic view of the business. As such, business owners can’t directly remove these photos. However, they can report inappropriate or irrelevant photos to Google for review.

How long does it take for Google to remove a flagged photo?

The time it takes for Google to review and remove a flagged photo can vary. It could take anywhere from a few days to a couple of weeks.

Can I contact Google directly to remove a photo?

If the regular removal process doesn’t work, you can try reaching out to Google’s support team for further assistance.

What if the photo doesn’t violate any policies but I still want it removed?

If the photo doesn’t violate Google’s policies, it’s unlikely to be removed. However, you can respond to the photo or upload more accurate photos to give customers a better representation of your business.

Will flagging a photo negatively affect the customer who posted it?

Flagging a photo for removal won’t directly affect the customer who posted it. Google’s review process is focused on the content of the photo, not the user.


  1. Sign in to Google My Business
  2. Choose the photo you want to remove
  3. Flag the photo for removal
  4. Fill out the removal request form
  5. Wait for Google to review the request


Maintaining a clean and accurate Google Business profile is crucial for any business. Customer photos can be a great asset, showcasing real-life experiences and adding credibility. However, when a photo doesn’t represent your business well, it’s important to know how to remove it. By following the steps outlined in this article, you’ll be able to navigate the removal process with ease.

Remember, the internet is always watching, and your online presence can significantly impact your business. Regularly monitoring and updating your Google Business photos ensures that your profile stays up-to-date and reflects the best of what you have to offer. If you ever run into trouble with the removal process, don’t hesitate to contact Google’s support team—they’re there to help!

So, take control of your Google Business profile today and make sure it’s a true reflection of the quality and professionalism of your business. After all, in the digital age, a picture is worth a thousand clicks.