To port your number out of Google Fi, get your port-out account number and transfer PIN from Fi, then give them to your new carrier when you sign up. In the Google Fi app or website, open the Account tab > Manage plan > Transfer your number to another carrier (sometimes under Leave Google Fi). Don’t cancel Fi first: your Fi service ends automatically once the transfer completes.
Quick Answer
Fi app > Account > Manage plan > Transfer your number to another carrier > copy the account number and PIN > give them to the new carrier.
Step 1: Get Your Transfer Info
- Open the Google Fi app or fi.google.com and sign in as the plan owner.
- Go to Account > Manage plan.
- Choose Transfer your number to another carrier and follow the prompts to see your account number and PIN.
Step 2: Start Service With the New Carrier
- Sign up with the new carrier and choose to keep your number.
- Enter your Fi account number, transfer PIN, and the billing ZIP code on your Fi account.
- Keep your Fi SIM or eSIM active until the new carrier confirms the transfer.
Before You Leave
| Check | Why |
|---|---|
| Device installments | Remaining balances may become due |
| Phone compatibility | Check your phone works on the new network, and that it’s unlocked |
| Group plan members | Each line gets its own transfer; the owner manages them |
| Google Voice or Fi features | Fi-specific features like international data end with service |
Troubleshooting
- New carrier rejects the PIN: Generate a fresh PIN and double-check the account number and ZIP.
- Transfer takes long: Most complete in hours; some take up to a couple of days.
- Moving messages to a new Android phone? See transferring Google Messages.
Frequently Asked Questions
Should I cancel Google Fi first?
No. Canceling first can lose your number. Porting out ends Fi service for that line automatically.
Can I port a number from a group plan member?
Yes. The plan owner gets transfer info for that line.
Summary
- Account > Manage plan > Transfer your number.
- Copy the account number and PIN.
- Give them to the new carrier.
- Don’t cancel Fi until the transfer completes.
Kermit Matthews is a freelance writer based in Philadelphia, Pennsylvania with more than a decade of experience writing technology guides. He has a Bachelor’s and Master’s degree in Computer Science and has spent much of his professional career in IT management.
He specializes in writing content about iPhones, Android devices, Microsoft Office, and many other popular applications and devices.