How to Find Out Who Left a Google Review: A Step-by-Step Guide

Want to find out who left that Google review? It’s simpler than you think! By following a few quick steps, you’ll know who’s behind the feedback on your Google My Business listing. Whether it’s a glowing recommendation or a less-than-stellar comment, understanding how to identify your reviewers can help you engage with your customers more effectively.

Step by Step Tutorial on How to Find Out Who Left a Google Review

Before we dive into the steps, know that this process will help you to identify the reviewer’s Google account name that is publicly associated with their review. This doesn’t always give you their real name but can give you a starting point to understand who your audience is.

Step 1: Sign in to your Google My Business account

Log in to your account that’s associated with your business.

Once you’re signed in, you’ll be able to see all the reviews that have been left for your business. This dashboard is your command center for interacting with customer feedback.

Step 2: Navigate to the ‘Reviews’ section

Click on the ‘Reviews’ tab on the left-hand side of the screen.

This is where you’ll find all the reviews – the good, the bad, and everything in between. Each review will have a name and profile picture (if available) next to it.

Step 3: Locate the review in question

Scroll through the reviews to find the one you’re curious about.

When you find the review, you’ll see the name of the Google account that posted it. Keep in mind, this might not be the person’s actual name if they’ve chosen a username or alias for their account.

Step 4: Click on the reviewer’s name

By clicking on the name or profile picture of the reviewer, you’ll be taken to their Google profile.

This step might not always give you more information, especially if the user has a private profile or uses a pseudonym, but it’s worth a shot to learn more about who they are.

After completing these steps, you’ll have a better idea of who left the review. Remember, it might not be their real name, but it’s a start. Now, let’s dive into some additional tips to keep in mind.

Tips for Finding Out Who Left a Google Review

  • Keep in mind that privacy is a big deal. Even if you find out who left the review, it’s important not to harass or pressure them.
  • Use the information you gather to improve your business. If it’s a negative review, see it as constructive feedback.
  • Responding to reviews, good or bad, shows that you value customer feedback and are actively engaged with your audience.
  • Sometimes, it’s not about finding out who left the review, but rather understanding why they left it. Focus on the content of the review.
  • Remember that Google reviews are public, so anyone with a Google account can leave a review for your business.

Frequently Asked Questions

Can I find out the real name of the person who left a Google review?

No, unless the user has used their real name as their Google account name, you will only be able to see the name they have chosen for their account.

Can business owners remove negative reviews?

No, business owners can’t remove reviews just because they’re negative. However, if a review violates Google’s policies, you can flag it for removal.

Is it possible to contact the reviewer directly through Google?

No, Google doesn’t provide a direct way to contact reviewers. However, you can respond to their review publicly on your Google My Business listing.

Will the reviewer know if I look at their Google profile?

No, the reviewer will not be notified if you click on their profile.

Can I prevent people from leaving reviews for my business?

No, you cannot prevent people from leaving reviews as it’s a core feature of Google’s services. However, actively managing and responding to reviews can help you maintain a positive online presence.

Summary

  1. Sign in to your Google My Business account.
  2. Navigate to the ‘Reviews’ section.
  3. Locate the review in question.
  4. Click on the reviewer’s name.

Conclusion

Finding out who left a Google review is a straightforward process that begins with accessing your Google My Business account. While it may not always provide complete information about the reviewer, it does give you an insight into who your customers are and what they think about your business. Remember, the key is not just to identify the reviewer but also to engage with them through responses, and use their feedback to better your services or products.

Understanding who leaves reviews and why can be a powerful tool in building a successful business. It allows you to create a dialogue with your customers, address their concerns, and show that you value their opinions. So, go ahead, find out who left that Google review, but more importantly, listen to what they have to say. It might just be the feedback you need to take your business to the next level.